CANCELLATION & REFUND POLICY
This refund & cancellation policy is adopted by all clients of Yellow Cab of Victoria and will apply to all taxis/minivans as arranged on the customers’ behalf through Yellow Cab of Victoria.
Cancellations and Bookings
All cancellations of local journeys made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking please contact us by phoning our call center on 250-381-2222. As a general rule, local journeys are normally dispatched up to twenty minutes before their due time.
All refunds must be requested within 7 days of the original booking date. Refunds to credit/debit cards can only be refunded to the original card used.
In the event of circumstances beyond our control, Yellow Cab of Victoria reserves the right to cancel all services. Where payment has been made, a refund will be issued. If a car breaks down during the journey, an alternative will be provided with a practical time allowance.
No refunds will be given for journeys terminated part way through the hire. If the journey is not prepaid, full fare will be due to the driver and/or an invoice that is subject to VAT will be issued.