CANCELLATION & REFUND POLICY

This refund & cancellation policy is adopted by all clients of Yellow Cab of Victoria and will apply to all taxis/minivans as arranged on the customers’ behalf through Yellow Cab of Victoria.  

​Cancellations and Bookings
All cancellations of local journeys made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking please contact us by phoning our call center on 250-381-2222. As a general rule, local journeys are normally dispatched up to ten minutes before their due time.

​Liability
In the event of circumstances beyond our control, Yellow Cab of Victoria reserves the right to cancel all services. Where payment has been made, a refund will be issued. If a car breaks down during the journey, an alternative will be provided with a practical time allowance.

​Termination
No refunds will be given for journeys terminated part way through the hire. If the journey is not prepaid, full fare will be due to the driver and/or an invoice that is subject to VAT will be issued.